Ideally, I would like to work quite quickly on your project and in turn charge you as little as possible.
To this end, here’s how we can both achieve this goal.
Some DOs and DON’Ts
Send everything to me via email.
Copy a paragraph of text from your website, one that needs to be changed, paste it in to an email, edit it and then send to me so I can copy and paste it.
Send small numbers of images via email (but always send the best quality image you have).
Send large numbers of images by www.wetransfer.com (it’s free / reliable / you get a receipt after i have downloaded the files).
Send a text or WhatsApp message with a request. It will be read, possibly not dealt with immediately and then probably forgotten (Email me instead).
Rely on your verbal instruction to me, always back up your request with an email.
Deliver a memory stick to my office. The files will need to be downloaded, files stored and memory stick returned.
Send written instructions or a print out in a letter via normal post.
Send a scanned image of anything with written annotations or corrections.
Title EVERY new email with the subject that the email refers to, this makes it quicker to search for if needed.
Outline your request at the top of the email, clearly and concisely.
Send one email per request, this can then be replied to when done.
Forward an email from someone else, without instructions from you, I won’t know what you want and I don’t need to read reams of email conversations to guess which part of the conversation relates to me and what you want me to do.
Add an image to a Word document and email the Word document. The file will need to be opened, the image removed, copied and stored elsewhere.
Send one email with loads and loads of different requests, some will be dealt with, other may need clarification, other may not be able to be achieved. This long email with some bit done and others not, will make things confusing down the line.
Bundle requests, 5 emails in one day can be processed much more quickly than 1 email each day for 5 days.
Each time I work on your site, I read your email, open your site, find the page, do the work, save the changes, test the results, email you to notify that it’s done. As you can see, there’s a lot of stuff to do before and after the actual work, which is why bundling is an efficient way of working.
Send a small job one day, then another the next and another the next, etc. (if you can help it)
Call me. If I’m free I will pick up. Leave a message asking me to call you back. But to make sure, why not back it up with an email.
Feel free to ignore all of the above if you choose, but please note, your eventual invoice will be larger if you do.
At the end of the day, you pay for my time, I have a timer. If it takes me longer to process your request it is likely to cost you more.